Tl;dr: Digital customer care software (e.g. Chatbots) has rapidly increased as companies struggle to deal with higher customer queries and a more restricted workforce as a result of COVID-19.

Digitally enabled customer care

As COVID-19 impacts lifestyles and work across the world, many businesses are finding themselves in an unprecedented situation.

Never has there…


Market intelligence solution for driving website traffic, benchmarking against competitors, and identifying emerging trends.

Get the Medium app

A button that says 'Download on the App Store', and if clicked it will lead you to the iOS App store
A button that says 'Get it on, Google Play', and if clicked it will lead you to the Google Play store